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Questions about courses

Each course description in the Life Learning catalogue will highlight contact information for the course team. Please contact the named person in the first instance if you have any questions.

Payment, technical, account or other issues

If you are experiencing issues purchasing a course or are otherwise unable to access your purchased courses please contact extend@ucl.ac.uk. Try to include any order number you have been given, the name of the course, details of your query, and your contact information in the email.

Frequently Asked Questions

If you have any queries about UCLeXtend please read the following frequently asked questions (FAQs) as they may help answer your query.

  1. By undertaking a UCLeXtend course, am I a student of UCL?
  2. Why do some courses charge VAT (Value Added Tax)?
  3. Why is my order pending payment / I ordered and can't see my courses?
  4. Can someone else pay for my course?
  5. What if my employer or other sponsoring organisation wishes to pay via some special arrangement?
  6. Purchasing multiple seats / buying for more than one person
  7. How do I use the Manage Licenses feature?
  8. How do I access my course?

Answers

1. By undertaking a UCLeXtend course, am I a student of UCL?

No. In buying and undertaking a course, you will not be a student of University College London and will not be entitled to the rights and benefits of a student at University College London.  You will not make any claim or permit any third party to make a claim that, as a result of buying and undertaking the course, you are or should be a student at University College London.

 

2. Why do some courses charge VAT (Value Added Tax)?

Value Added Tax is charged on most goods and services within the European Union. UK VAT is currently 20%. UCLeXtend courses which are taught entirely online must charge VAT. All courses which charge VAT will clearly label this in the Course Particulars under a section entitled ‘Cost & VAT’. If you are unsure, check the total cost in your basket or contact the course administrator before you proceed to checkout and payment.

 

3. Why is my order pending / I ordered and I can't see my courses?

If you have chosen to pay by Invoice - this takes some time to process. UCL will be in touch with details of how the pay. You will only gain access once payment has been received.

 

4. Can someone else pay for my course?

Yes. In order for someone else to pay for a course you will need to direct them to the payment part of the process. Anyone (including your company) may pay for your course. If by Credit or Debit card, they can enter their details during payment. If by invoice, please direct them towards the request for an invoice when it arrives in your email inbox. 

 

5. What if my employer or other sponsoring organisation wishes to pay via some special arrangement?

This could be a situation where your organisation wishes to pay on invoice, or for a number of learners at the same time, or via any other special arrangement. The course details on the UCLeXtend web site will provide the necessary contact details

 

6. Purchasing multiple seats / buying for more than one person

Some courses allow you to purchase more than one seat - this means you can purchase the course for more than one person. To do this, add the course to your basket and then change the Quantity in the Checkout screen. Some courses offer discounts for more than one seat. Once you have completed payment, you'll be sent further instructions for using the 'Manage Licenses' feature to allocate seats.

 


7. How do I use the Manage Licenses feature?

UCLeXtend allows people to buy multiple seats (Licenses) for a course and some may even offer discounts for purchasing multiple seats. You do not need to be registered on the course yourself in order to be a License Holder, though of course you can be both.

Before you start; you'll need a list of learners' first name, last name and email address - these are required by the License Manager. 

Process:

  1. You must have purchased multiple seats to a course (see Question #6 above).
  2. Sign in to UCLeXtend.
  3. Navigate to Manage Licenses (this can also be found in the footer, when shown.
  4. Within this tool you'll need to first create a Learner list. 
  5. Once created, you can add learners (each person takes a license (you can add yourself).
  6. Once the list is created, you then need to select the course you have licenses for. 
  7. Once linked, you can process the list and an invite will be dispatched to each learner informing them of their access to UCLeXtend. 
Note: Once payment is cleared (instant for Credit/Debit Card but allow some time for Invoice payments) you’ll receive another email to confirm the number of licenses you have and access to the Manage Licenses function.

 

8. How do I access my courses?

Once you have registered for a course you can sign into UCLeXtend to view the online learning content and take part in the activities. To do this: 

  1. Navigate to UCLeXtend - https://extend.ucl.ac.uk
  2. Click 'Sign in' at the top right
  3. Use your email address and chosen password to sign in. If you can not remember your password click 'Forgotten Password' link from the Sign in screen
  4. Once signed in you'll then be taken to 'MyeXtend' page where you can access a list of your courses. 
  5. Select the title for the course you wish to view. 

If you are not able to see any courses, but know you are registered on one, please contact us. Some courses have expired enrolments, so even though you once had access this may ave expired. If so, it'll be listed under the 'Past courses' section. 

 

Contact

If you have any other questions please contact us (extend@ucl.ac.uk)

Last modified: Wednesday, 23 May 2018, 11:15 AM